How can we help you?
Topics:
Bets are usually settled within 5-30 minutes of an event finishing and the results being known. Live/In Play results may be settled during breaks in play such as half time (where the markets have known results).
There can sometimes be a delay during busy periods due to an influx of bets for highly popular events, in which case this time period is extended. At all times we endeavour to have bets settled as soon as possible. Please note that before a bet is settled we must receive official confirmation of the result from a variety of sources. If there is any ambiguity in the result of an event then settlements will be delayed until it can be confirmed.
If you do have a query regarding settlement, please have the Bet ID and details ready before contacting our 24/7 customer support team to ensure that your query is dealt with as efficiently as possible.