Hi. How can we help you?
Please note that videos recorded with the Screen Recorder app are not acceptable on our site. You must record video using a camera or a phone camera.
Step 1: Choose English as the language of your bKash / Nagad / Rocket App.
Step 2: Record the entire process from logging into the account to the transaction history. Your video must clearly show your bKash / Nagad / Rocket account number and all the information about the cashout in the transaction history, such as our agent number, transaction ID, time and date.
Step 3: Drop us an email at firstname.lastname@example.org with the subject of ‘Deposit Request Video’, and with the details below:
- Wallet : bKash / Nagad / Rocket
- Cash Out Number (Phone number that you use to cash out)
- Transaction screenshot (show with date, time, amount, transaction ID)
- Case ID (if any)
- Attach your video
Step 4: Contact our 24/7 customer support team about your payment issue. We will get back to you once we get the feedback from our payment partner.
Please contact our 24/7 customer support team if you need any further assistance or guidance.