Hi. How can we help you?
If you want to delete or remove any cookies already stored on your computer that keep a track of your browsing patterns, you can do so by deleting your existing cookies. The process will vary depending on which browser you use. Our quick help guides show the steps for removing cookies for various browsers. You should also visit the official web pages for the browser for instructions.
Google Chrome (PC web):
Step 1:
i) Click on the three-dots icon at the top right of your browser and select “More tools” from the menu. Click “Clear browsing data”.
ii) or Press CTRL + SHIFT + DELETE at the same time and a new window will appear, allowing you to delete your browser history. (this step is applicable to all browsers)
Step 2: Choose “Basic/Advanced” and then select the time frame for which you would like to delete your cookies. If you want to delete all cookies, select “All time”.
Step 3: Check the boxes next to “Cookies and other site data” and “Cached images and files”.
Step 4: Double check your selections to make sure that other items you want to keep are not selected, and then hit “Clear data” to apply your settings”.
Google Chrome (Mobile site):
Step 1: Click on the three-dots icon at the top right of your browser and select “History” from the menu.
Step 2: Click “Clear browsing data”.
Step 3: Choose “Basic/Advanced” and then select the time frame for which you would like to delete your cookies. If you want to delete all cookies, select “All time”.
Step 4: Check the boxes next to “Cookies and other site data” and “Cached images and files”.
Step 5: Double check your selections to make sure that other items you want to keep are not selected, and then hit “Clear data” to apply your settings”.
Mozilla Firefox:
Step 1:
- Click on the three-dots icon at the top right of your browser and select “Settings” from the menu. Go to “Privacy & Security” and scroll down to “History”.
- or Press CTRL + SHIFT + DELETE at the same time and a new window will appear, allowing you to delete your browser history. (this step is applicable to all browsers)
Step 2: Click “Clear History” and then select the time frame for which you would like to delete your cookies. If you want to delete all cookies, select “Everything”.
Step 3: Check the boxes next to “Cookies” and “Cache”.
Step 4: Double check your selections to make sure that other items you want to keep are not selected, and then hit “OK” to apply your settings”.
Check out the video below!
